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Customer Service's Mission
To amaze our customers by providing fast, friendly, complete, and courteous resolution to all their customer service and technical support needs.

FAQs
Who can erect my training tower?
How do I select an erector?
Can I erect the tower myself?
If I need replacement parts, how do I order?
If I have questions on the job site, whom should I call?

Who can erect my training tower?
Fire Facilities recommends an elite group of dealers who have the knowledge and experience to erect our steel fire training towers. These dealers service customers nationwide. Contact them to receive a written proposal.

How do I select an erector?

  • First, research each dealer to determine who has the most experience for your particular
        building design. Also determine their availability and price.

  • Next, discuss key points with the dealer, such as:
    • their insurance certificate (they can provide you with this)
    • "Buyers' Designated Representative", which are the responsibilities of truckload inspections upon delivery
    • payment terms and the customer walk through inspection

  • Finally, select an erector that meets your needs and that you feel comfortable with. At that
        time, notify your Fire Facilities' sales representative about the erector you have selected.

    Can I erect the tower myself?
    Depending upon the complexity of the building design, many of our training towers can be efficiently erected by personnel with general construction experience. This is most easily determined upon completion of your design. Consult with your sales representative to discuss this option. Make certain that your insurance carrier covers erection before proceeding.

    If I need replacement parts, how do I order?
    From time to time, your training tower may require replacement parts. If the need arises, please call customer service at 1-800-929-3726 for further assistance. To expedite your ordering process, refer to your bill of materials for an accurate listing of parts and part numbers.

    If I have questions on the job site, whom should I call?
    If questions arise on the job site regarding materials and erection, please call the engineering department at 1-800-929-3726 for assistance.

    Contact Customer Service
    Fire Facilities Inc.
    216 Wilburn Road
    Sun Prairie, WI 53590
    USA
    Phone: 800-929-3726
    Fax: 866-639-7012
    service@firefacilities.com


    • 216 Wilburn Road  |  Sun Prairie, WI 53590-9401  |  1-800-929-3726  |  

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